Additional Charges & Card Authorization
How we handle the card you book with, and the limited cases where a charge may apply after your stay.
The short version
We do not take a security deposit and we do not place a hold on your funds. The card you book with is stored securely by our payment processor (Square) and is only charged after your stay if there is damage, a missing item, or a policy violation — as described below. You can ask us to remove your card from file at any time.
Your authorization
By completing a booking and checking the authorization box at checkout, you (the cardholder) authorize Hotel Rumford to store the payment card used for your reservation and to charge that card for:
- the room and applicable taxes for your stay;
- damage to the room, its furnishings, or hotel property beyond ordinary wear;
- missing or stolen items (linens, electronics, décor, keys/fobs);
- additional or excessive cleaning required to return the room to service;
- a flat $500 fee for smoking in a non-smoking room or anywhere on the property;
- lost-key / re-key charges, unreturned equipment, or other fees disclosed at booking or check-in.
This authorization allows charges to be made after checkout without the card being physically present, consistent with card-network rules for stored-card (merchant-initiated) transactions.
How a charge is handled
- We assess any charge in good faith based on the actual cost of repair, replacement, or cleaning.
- We will make reasonable effort to notify you by email of the amount and reason before or promptly after the charge.
- The charge is processed through Square to the card on file and appears on your statement as a Hotel Rumford transaction.
- If you believe a charge is in error, contact us at (207) 507-1067 or thehotelrumford@gmail.com and we will review it with you.
How your card is stored
Card details are stored by Square, our PCI-compliant payment processor — not on our own servers. Hotel Rumford retains only a secure reference (token), the card brand, and the last four digits so staff can identify the card. We never see or keep your full card number.
Removing your card
You may ask us to delete the stored card at any time by calling the front lobby or emailing us. Once removed, no further charges can be made to it.
Cancellations
Cancel up to 24 hours before check-in for a full refund. Inside 24 hours the booking is non-refundable.